Privacy Policy

01Information We Collect

We collect only what we need to provide the Promptly service:

• Account information (name, email) provided during workspace setup
• Conversation data between end users and AI chatbots
• Usage analytics (message counts, token usage, session duration)
• Technical data (IP address for abuse prevention, browser type)

02Data Isolation

Each workspace's data is strictly isolated. Conversations, knowledge bases, and analytics are never shared between workspaces. Tenants on dedicated storage plans have physically separate database schemas.

03How We Use Data

• To provide and improve the chatbot service
• To generate analytics and usage reports for workspace owners
• To prevent abuse (rate limiting, IP banning)
• To send transactional emails (quota warnings, account notifications)

04AI Processing

Conversations are processed by third-party AI providers (OpenAI, Google Gemini, Anthropic) to generate responses. These providers process data according to their own privacy policies. We do not use your conversation data to train AI models.

05Cross-Session Memory

When enabled (Pro tier and above), conversation summaries may be stored to provide personalized experiences across sessions. Visitors can request deletion of their memory data at any time (GDPR right to erasure).

06Data Retention

Conversation data is retained for the duration of the workspace's subscription. Memory data expires based on the configured retention period. Deleted workspaces have their data soft-deleted and permanently purged after 30 days.

07Your Rights

Under GDPR and similar regulations, you have the right to access, correct, delete, and export your personal data. Contact your workspace administrator or reach us at privacy@promptly.chat.

08Contact

For privacy-related inquiries, contact privacy@promptly.chat.